Return & Refund Policy

1. Overview

At ScriptGPT.in, operated by DEVESAM TECHNOLOGIES, we strive to ensure complete satisfaction with every service we provide. This Return & Refund Policy outlines the conditions under which refunds may be requested and processed.

By purchasing any service from ScriptGPT.in, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2. Refund Eligibility Summary

The following table summarizes refund eligibility by service category:

Service	Refundable?	Conditions
Web Development	Conditional	Within 7 days of payment if work has not yet commenced.
Ready-made Scripts	Conditional	Within 3 days if product is defective and cannot be fixed.
Domain Registration	No Refund	Domain registrations are non-refundable once processed.
Web Hosting	Conditional	Within 30 days (if eligible) as per netrooter.in policy.
VPS Server	No Refund	VPS services are non-refundable once provisioned.
Dedicated Server	No Refund	Dedicated server setups are non-refundable once commissioned.

3. Refundable Services — Detailed Conditions

3.1 Web Development Services

Refunds for web development services are available under the following conditions:

• Full Refund: If refund is requested within 7 days of payment AND work has not yet commenced.
• Partial Refund: If work has commenced but is less than 30% complete, a partial refund proportional to remaining work may be issued at our discretion.
• No Refund: Once the project is more than 30% complete, or if the client has approved design mockups/wireframes.
• No Refund: If the client fails to provide required content, assets, or approvals within 30 days of project commencement.

3.2 Ready-made Scripts

• Refund Eligible: If the script has a critical technical defect that cannot be resolved within 72 hours of reporting.
• No Refund: If the script functions as described but does not match your expectations beyond what was specified.
• No Refund: If the issue is caused by incompatibility with your custom hosting environment not disclosed at time of purchase.
• No Refund: Once source code has been downloaded and accessed.

3.3 Web Hosting

Web hosting refund requests are subject to the refund policy of our infrastructure partner, netrooter.in. Please refer to their policy directly at netrooter.in. Generally:

• New shared hosting accounts may qualify for a refund within 30 days if requested.
• Renewal payments are not eligible for refunds.

4. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

• Domain registration, transfer, or renewal fees.
• VPS and dedicated server setup and provisioning costs.
• SSL certificate purchases.
• Services that have been fully delivered and accepted by the client.
• Rush/expedited service fees.
• Third-party plugin, theme, or software licenses purchased on your behalf.
• Any service where work has been completed as per agreed specifications.

5. How to Request a Refund

To initiate a refund request, follow these steps:

6. Refund Processing Timeline

• Review Period: 3–5 business days from receipt of refund request.
• Processing Time: 7–10 business days after approval.
• Bank Transfer: Additional 2–5 business days depending on your bank.
• UPI Refunds: Typically within 24–48 hours of processing.
• Credit/Debit Card: 5–7 business days depending on card issuer.

7. Chargebacks

We request that you contact us directly before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks may result in account suspension and legal action. We are committed to resolving disputes amicably and in good faith.

8. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter by emailing our senior management at support@scriptgpt.in with "Escalation" in the subject line. We will endeavour to resolve all disputes fairly and promptly.

9. Policy Amendments

We reserve the right to modify this Refund Policy at any time. Changes will take effect upon posting to the website. We recommend reviewing this policy periodically. Continued use of services constitutes acceptance of any revised policy.

10. Contact Us

For refund requests, questions, or disputes, please contact:

• Legal Entity: SurveyGPT Market Research Pvt. Ltd.
• CIN: U74999BR2022PTC059850
• Brand / Website: ScriptGPT.in — scriptgpt.in
• Email: support@scriptgpt.in
• Phone: +91-7563067900
• Registered Office: Ward No. 02 Nazra Mohammad Abad, Raghopur, Darbhanga, Bihar, India — 847239
• Contact Page: scriptgpt.in/contact
• Theme by: DEVESAM TECHNOLOGIES — devesam.in